At INDORZ, we understand that the delivery of your personalized gift is just as important as its creation. Our shipping policy is designed with your convenience and satisfaction in mind. We strive to dispatch your cherished items with a service that reflects the quality and care we put into their production.
Dispatch and Deliver
Our goal is to dispatch the goods within 24 hours of receiving your order. However, given the personalized nature of our products, we ask that you allow us 5 to 7 working days for delivery. This ensures that we have adequate time to craft your customized items with the attention to detail they require.
Courier Services
We partner with reputable courier companies known for their reliability and excellent service. All products are delivered fully insured for your peace of mind. At INDORZ, we prioritize quality over quantity, and this extends to our choice of courier services. We offer competitive shipping rates, especially for international shipments, as we believe in making our unique products accessible to everyone, everywhere.
Consolidated Shipments
For orders containing multiple products, we aim to consolidate these items into a single shipment. This not only reduces the environmental impact but also ensures that you receive your entire order at one time. Should there be a need to wait for certain items to be ready, the delivery date will be adjusted to the time when all products can be shipped together.
Receiving Your Order
Upon delivery, if you are not available to receive your parcel, the courier company will leave a note with instructions on how to arrange for a re-delivery or to collect your package from their local depot.
Responsibility for Delays
While we do our utmost to ensure timely delivery, INDORZ is not liable for delays beyond our control, including those due to courier performance or unexpected logistical challenges. Similarly, if the customer is not available to receive their order upon delivery, we bear no responsibility for the delay in receipt.
